NEXUS Audio ("we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, place an order, or contact support.
1. Information we collect
We may collect the following categories of information:
- Identity and contact data: name, email address, phone number, and shipping address.
- Order data: product selections, order history, and customer service communications.
- Payment data: payment card details and billing information submitted at checkout for authorization and billing if you keep a trial product.
- Technical data: IP address, browser type, device information, and usage data collected through cookies or similar technologies.
2. How we use information
We use personal information to:
- Process and fulfill orders, including try-before-you-buy fulfillment;
- Communicate order status, shipping updates, and support responses;
- Process payments if you choose to keep a product;
- Prevent fraud and protect the security of our Services;
- Improve our website, products, and customer experience;
- Comply with legal obligations.
3. Legal bases (EEA/UK)
Where applicable, we process personal data on the basis of contract performance, legitimate interests (such as fraud prevention and service improvement), legal obligation, and consent where required.
4. Sharing of information
We may share information with:
- Payment processors and financial institutions to authorize and collect payments;
- Shipping carriers and fulfillment partners to deliver orders;
- Technology providers that host or support our website and email systems;
- Professional advisers and authorities when required by law.
We do not sell personal information.
5. Data retention
We retain information for as long as needed to fulfill orders, manage trial and billing records, resolve disputes, and comply with legal, tax, and accounting requirements. Retention periods may vary by data type and jurisdiction.
6. Security
We implement administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
7. International transfers
Because we operate from Japan and the United States, your information may be processed in either country or by service providers in other locations. We take steps designed to ensure appropriate safeguards where required.
8. Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing. To exercise these rights, contact support@nexusbud.org.
9. Cookies
We use essential cookies to operate the site and may use analytics cookies to understand usage. You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.
10. Children
Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children.
11. Changes
We may update this Privacy Policy periodically. The "Last updated" date at the top of this page indicates when changes were posted.
12. Contact
Privacy inquiries:
support@nexusbud.org
NEXUS Audio K.K.
3-1-1 Azabudai, Minato-ku
Tokyo 106-0041, Japan